Service Policy

Last updated: March 16, 2026

1. Service Overview

At trevanto-shop.com, we are committed to providing exceptional service for all your business attire needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@trevanto-shop.com
  • Phone: +1 (204) 691-3381
  • Address: 246 Eugenie St, Winnipeg, MB R2H 0Y4, Canada

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM CST
  • Saturday: 10:00 AM - 4:00 PM CST
  • Sunday: Closed

3. Garment Care Services

3.1 Available Services

  • Professional alterations
  • Button replacement and reinforcement
  • Seam repair and reinforcement
  • Zipper replacement
  • Lining repair and replacement
  • Hem adjustments
  • Suit restoration

3.2 Service Timeframes

Standard service times:

  • Initial assessment: 1 business day
  • Minor alterations: 2-3 business days
  • Major alterations: 5-7 business days
  • Complete suit restoration: 10-14 business days

4. Warranty Services

4.1 Standard Warranty

All new garments purchased from trevanto-shop.com include:

  • 30-day satisfaction guarantee
  • 90-day warranty against manufacturing defects
  • Free initial alterations within 14 days of purchase

4.2 Extended Care Program

Optional extended care services include:

  • 12-month extended protection
  • Priority alteration service
  • Seasonal cleaning and pressing
  • Discount on future alterations

5. Custom Services

5.1 Custom Tailoring

  • Made-to-measure suits
  • Custom shirt tailoring
  • Bespoke suit creation
  • Wedding attire customization
  • Corporate uniform programs

5.2 Style Services

  • Personal style consultation
  • Wardrobe planning
  • Corporate image consulting
  • Special event styling

6. Service Pricing

6.1 Assessment Fees

  • Basic fitting assessment: Complimentary
  • Detailed garment assessment: $30
  • Style consultation: $75

6.2 Alteration Costs

  • Minor alterations: $20-45
  • Major alterations: $50-150
  • Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all alterations
  • Multiple fitting sessions as needed
  • Final quality inspection
  • Satisfaction guarantee on all services
  • Follow-up care instructions

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Schedule a fitting appointment
  3. Receive service assessment
  4. Review and approve service quote
  5. Complete fitting sessions as needed

8.2 Required Information

  • Purchase details (if applicable)
  • Description of required services
  • Preferred timeline
  • Special requirements or preferences

9. Service Guarantees

We stand behind our services with:

  • 30-day warranty on alterations
  • Satisfaction guarantee
  • Expert craftsmanship
  • Premium materials
  • Professional service standards

10. Updates to Service Policy

trevanto-shop.com reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.